The Barnard Medical Group is moving to a Clinical Triage Model

We are excited to share an important update that will improve how we deliver care to you and your family.

We have listened to your feedback, especially around long telephone queues and are making changes to address these concerns. As part of a national NHS initiative, GP practices across the country are moving towards a Modern General Practice model, designed to make accessing care easier, faster, and tailored to meet your needs.

The Barnard Medical Group will be adopting the above approach from 3rd November 2025, through the introduction of 'Clinical Triage'.

Clinical Triage is a system whereby every patient request is reviewed by a Doctor before an appointment is booked. This ensures that patients will receive the most appropriate care, based on their individual health needs.

Patients will be required to complete an online consultation form if they would like to book an appointment with a Doctor.

Once we have received your online consultation form, it will be reviewed by a Doctor, and a decision will be taken as to the most appropriate course of action.

When you submit an online consultation form you will be asked to provide a summary of your symptoms or reason for contacting the practice. One of our Doctors will then assess your request and decide the next step.

This might include;

• A face to face or telephone appointment

• Being signposted to another service (such as an Emergency Department, Urgent Care Centre, NHS 111 or a Pharmacist)

• A message containing self-care advice

When completing a online consultation form, please provide clear and detailed information as this will help the Doctor assess your needs accurately.

Patients will no longer be able to book a Doctors appointment via the telephone or by attending one of our practice sites.

If patients are unable to complete an online consultation form or do not have access to a computer or smartphone, please contact the practice via telephone or attend one of our practice sites and a member of our team will complete the online consultation form on your behalf.

Patients DO NOT need to complete an online consultation form if you would like to book an appointment with a Practice Nurse. Please continue to either telephone or attend one of our sites to book nurse appointments.

To complete an online consultation form, click on the "Submit a new request" button below or visit the NHS App. Online consultation forms are available between 8am to 6.30pm Monday - Friday.

We understand that change can evoke uncertainty, even for positive changes. Clinical Triage will help us to make the most of our clinical resources while ensuring you get the care you need, when you need it. If you have any questions or concerns, our team is here to guide and support you every step of the way. 

Thank you for your understanding and support as we make this important improvement to our service.