Using the eConsult Service
eConsults for patients are available during normal working hours. Monday - Friday (8:00am-18:30pm)
Using eConsult at the weekends
If you require support over the weekend (including bank holidays) you can still use the eConsult service for self-help and pharmacy advice regarding your condition.
If you have a medical problem and you're not sure what to do, please use the 111 online service which you can access here - NHS 111 online
As always for immediate emergencies, call 999.
Advice on the use of e-consults
E-consult can be a great way to request a review from a doctor. However, this mode of communication works better for some requests than others. While we will always try to act on or manage the medical issues outlined in your e-consult, this is not always possible. It is often the case that more information or a discussion with a doctor is needed. If this is the case and the medical issue is not urgent, you may be asked to book a routine appointment to allow your request to be addressed properly.
To manage expectations and allow for an efficient system, examples of issues that often work well for e-consults are listed below. This is not an exhaustive list and each situation is different, so no guarantee can be made that we will always be able to manage the below examples without a further appointment. We would also politely request that only one medical request is referred to for each e-consult. If you have multiple requests could you please fill out additional e-consults.
- Dermatology (please attach focused photos and provided a detailed history)
- Fit notes (including other administration request)
- Some medication reviews or requests (however if you have a prescription request could you please request on the NHS app or online, prescription requests as e-consults may be rejected. If you prefer you may call and book an appointment to discuss with our pharmacist)
- Some blood test requests (especially for routine medication or chronic disease management)
To complete an eConsult - clink on the "GET STARTED" button below