Online Consultation for patients are available during normal working hours. Monday - Friday (8:00am-18:30pm)
Using Online Consultation at the weekends
If you require support over the weekend (including bank holidays) you can still use the Online Consultation service for self-help and pharmacy advice regarding your condition.
If you have a medical problem and you're not sure what to do, please use the 111 online service which you can access here - NHS 111 online
As always for immediate emergencies, call 999.
Advice on the use of Online Consultation
Online Consultations can be a great way to request a review from a doctor. However, this mode of communication works better for some requests than others. While we will always try to act on or manage the medical issues outlined in your Online Consultation , this is not always possible. It is often the case that more information or a discussion with a doctor is needed. If this is the case and the medical issue is not urgent, you may be asked to book a routine appointment to allow your request to be addressed properly.
To manage expectations and allow for an efficient system, examples of issues that often work well for Online Consultations are listed below. This is not an exhaustive list and each situation is different, so no guarantee can be made that Online Consultation. If you have multiple requests could you please fill out additional Online Consultations.
Online Consultation
- Dermatology (please attach focused photos and provided a detailed history)
- Fit notes (including other administration request)
- Some medication reviews or requests (however if you have a prescription request could you please request on the NHS app or online, prescription requests as Online Consultations may be rejected. If you prefer you may call and book an appointment to discuss with our pharmacist)
- Some blood test requests (especially for routine medication or chronic disease management)
To complete an Online Consultation - clink on the "Submit a new request" button below
Online Consultation